How do I attach photos to a support request?

You can include a screenshot or photo when you email HarvestED Support at harvested.app@gmail.com.

Before attaching a picture

Choose an image that shows the issue. Hide passwords, recovery codes, and personal information that is not needed to explain the problem.

Send the picture by email

1. Write a short description of what you were trying to do and what happened instead.

2. Use your email app’s attachment control to select the picture. The control and picker depend on your email app and device.

3. Check that the intended picture is attached and readable before sending.

Include your phone model, operating-system version, HarvestED app version, and any error message. If you already have an email conversation about this issue, add the picture in a reply to that conversation.

If an attachment fails

Record any error shown by your email app. You can send the issue description without the picture and mention that the attachment failed.

harvested.app@gmail.com