Help and troubleshooting
What happens after I send a support request?
Keep your support email together, check for a reply, and review any delivery-failure message.
If you emailed HarvestED Support at harvested.app@gmail.com, keep the sent message so you can refer to the details later.
Keep the issue in one conversation
If you need to add an error message, screenshot, or another useful detail, reply in the same email thread. Include only information relevant to the issue.
Check for a reply
Check the inbox you used to contact support, including its spam or junk folder. A copy in your Sent folder does not confirm that someone has reviewed the request.
If your email could not be delivered
Check the delivery-failure message and confirm that the recipient address is harvested.app@gmail.com. Keep the error text before retrying.
Never include a password or sign-in or recovery code in a follow-up.
Need help with a different screen or app version? Tell our team