HARVESTED APP HELP · 8 ARTICLES
Help and troubleshooting
Get unstuck or tell our team what went wrong
What should I include in a bug report?
The details that help HarvestED support understand a problem.
How do I contact HarvestED Support?
Contact HarvestED Support by email and include the details needed to explain your issue.
How do I attach photos to a support request?
Attach a screenshot or photo to an email to HarvestED Support, and check what to include before sending.
What happens after I send a support request?
Keep your support email together, check for a reply, and review any delivery-failure message.
Why can't I upload a photo?
Check the error message, the selected picture, and the access your phone has granted when a photo cannot be uploaded.
Why can't I sign in?
Start by checking the account identifier and the sign-in method you are using.
Why is my recovery code incorrect?
Incorrect PIN code indicates that the recovery code you entered was not accepted.
Why am I not receiving notifications?
Check Android notification permission and describe a missing HarvestED alert to support.